shipping

DELIVERY

By accepting the order and sending the corresponding order confirmation, the provider undertakes to provide the service as quickly as possible. The customer is contractually obliged to accept the properly offered service. In the event of non-delivery, the customer has the right to withdraw at the earliest four weeks after the agreed delivery date. In the event of cancellation due to non-delivery, the provider shall reimburse the customer for amounts already paid in advance. All estimated delivery times are subject to change without notice. They only serve as a rough guide and are not binding. In particular, the automatically generated confirmation of receipt is not binding, but is only intended to confirm to the customer that the order he has placed has been received by the provider and is being processed. The products offered by the provider are individually formulated and mixed based on the information provided by the customer, with the provider working together with suppliers. A purchase contract is therefore subject to the unilateral condition of non-delivery / impossibility of delivery. If a product is no longer manufactured or if the supplier can no longer deliver it, the provider reserves the right to terminate the contract by notifying the customer. The receipt of the automatically generated acknowledgment of receipt does not mean a binding promise that the product is actually available or can be delivered. It only shows the customer that the order placed has been received by the provider and is being processed. Any liability of the provider is excluded in such cases. Products delivered to the customer remain the property of the provider until the purchase price has been paid in full. Transport damage (visible and hidden) and incorrect deliveries must be reported to the provider within 5 days of receipt of the shipment. In this case, the product may not be used and must be returned. If possible, damage should be reported to the shipping company upon receipt, but no later than within 2 days, and a certificate must be obtained. For customers from Switzerland, goods with an order value of CHF 350 or more will be delivered to your home free of charge directly from the provider's central warehouse (Switzerland). For orders from Switzerland below this order value, the shipping and postage costs are CHF 10. For shipping abroad, the applicable shipping costs are automatically calculated at the checkout in the web shop.